Community Healthcare Network

Notice of Data Incident

Thursday, November 30, 2023 – Community Healthcare Network, Inc. (“CHN”) provides primary healthcare and support services to individuals from a diverse range of communities in New York City. It is announcing a data privacy incident that may have impacted individuals’ information.

On October 1, 2023, CHN experienced a major network disruption that affected CHN’s ability to access certain systems. Upon discovery, CHN immediately engaged cybersecurity specialists to assist in the incident response. This included recovering impacted systems and quickly returning to normal business operations. Additionally, a forensic investigation, which included expert third-party specialists, was commenced to determine the nature and scope of the incident. CHN notified law enforcement officials and is cooperating with their investigation.

CHN has confirmed that certain information was accessible as a result of the incident. While CHN’s investigation into the potentially affected information is ongoing, CHN is providing notice of the incident in an abundance of caution. The types of information believed to be potentially impacted included individuals’ names along with addresses, phone numbers, dates of birth, health insurance information, health insurance ID number, patient ID number, provider name, service date and, in a limited number of cases, Social Security numbers. Upon completion of its investigation, CHN will directly notify individuals whose information is identified to have been impacted.

As an added precaution, CHN is offering potentially impacted individuals free access to credit monitoring and identity protection services. If individuals have questions about this incident, or would like to enroll in the credit monitoring and identity protection services, they may contact a dedicated assistance line which can be reached at 877-881-0623 Monday through Friday, 9 a.m. to 9 p.m. Eastern Time (excluding major U.S. holidays).

Individuals are encouraged to remain vigilant against incidents of identity theft by regularly reviewing account statements and credit reports to look for mistakes or fraud.  Individuals can get one free credit report every year from each of the three major credit reporting bureaus: TransUnion; Experian; and Equifax. To order a free credit report, individuals may visit or call 1-877-322-8228.

Individuals may also place a fraud alert or credit freeze by contacting the credit reporting agencies: TransUnion 1-800-680-7289, P.O. Box 2000 Chester, PA 19016,; Experian 1-888-397-3742, P.O. Box 9554 Allen, TX 75013,; Equifax 1-888-298-0045, P.O. Box 105069 Atlanta, GA 30348,

Individuals can further educate themselves regarding identity theft, fraud alerts, credit freezes, and steps to protect their personal information by contacting the credit reporting bureaus, the Federal Trade Commission (“FTC”), or their state Attorney General. The FTC may be reached at 600 Pennsylvania Ave. NW, Washington, D.C. 20580;; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261. Instances of known or suspected identity theft should also be reported to law enforcement, the state Attorney General, and the FTC.

What does the Notice of Data Incident mean?

On October 1, 2023, Community Healthcare Network’s (CHN) online system was attacked. As soon as CHN learned of the problem we acted right away. CHN hired specialists who quickly fixed the problem and returned the systems to normal. CHN, cyber-security specialists, and the law enforcement are working to learn more about the attack.

During this attack, some patient information was impacted. This information might include names, addresses, phone numbers, dates of birth, health insurance information, patient ID numbers, and social security numbers. If your information was impacted, you will be sent a letter in the mail.

If you are worried, CHN is here to help. Call: 877-881-0623 to:

  • Ask questions about the attack.
  • Sign up for free credit monitoring.
  • Sign up for identity protection services.

Paying attention to your credit score can alert you if you are at risk. You can get a free credit report each year from or 1-877-322-8228.

If you think someone has stolen your identity, or would like to add additional protections, you can freeze your credit by contacting the credit reporting agencies:

You can also learn more about identity theft here: