The Health Literacy Disconnect:

Define health literacy, the scope of the health literacy problem and how it affects patients

Health Literate Materials:

Identify the components of a health literate material and build skills for developing materials to use with patients. Check out our guide on how to identify health literate materials here.

Plain Language:

Identify the importance of plain language and practice using plain language in the healthcare setting.

The Teach Back Method:

Describe the teach back method, observe it in use, and practice facilitating the teach back method.

Respecting Differences and Examining Privilege:

Identify how our diverse identities impact our perceptions of and interactions with others.

Unconscious Bias and Inclusion:

Explore unconscious bias and strategies for managing bias, both when interacting with patients and colleagues.

Identifying Health Disparities:

Examine how diversity and culture intersect with health disparities and can result in barriers to care for patients.

Defining De-Escalation:

Discuss crisis management and the importance of de-escalation in the healthcare setting.

Stages of Behavior:

Understand stages of escalation and response behaviors and brainstorm the best ways to address each stage.

Understanding Behavior:

Identify physical and emotional responses to crisis, and review techniques for overcoming bias during crisis.

De-escalation Tools:

Practice using de-escalation tools in a variety of healthcare settings.

Emotional Intelligence and Personality Styles:

Identify how to accurately perceive and manage your personality style and effectively engage with the personality style of others.

Feedback:

Examine some of the common pitfalls to providing both praise and criticism, and practice providing feedback clearly, consistently and effectively.

Time and Attention Management:

Examine strategies for time and attention management and discuss the benefits of managing attention rather than time.

Motivation and Autonomy:

Articulate the factors and environments that facilitate motivation and autonomy. Strategize effective delegation and avoidance of micro-management.

Leading in Times of Crisis:

Examine strategies for leading in times of crisis, including tips for promoting self-care, creating a supportive environment, and problem solving.

Communication:

Review techniques for conveying and receiving information and give you the opportunity to examine and practice some these skill sets.

Managing Conflict:

Practice managing conflict through sample scenarios and discussions for how to address various forms of conflict that can arise in the workplace.

Effective Delegation:

Strategize how to support staff autonomy through effective delegation and avoidance of micro-management through proactivity and the avoidance of pitfalls.

Mastery and Meaning:

Outline best practices for facilitating employee motivation through achieving mastery and creating meaning and helping your team reach their full potential.