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Community Healthcare Network

Telehealth Visits

Whether you’d like to get a refill for medication or a treatment plan for a mild injury, we’re here for you.

CHN will always be here for you. That’s why we’re providing telehealth visits so you can receive quality care from the comfort of your home.

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Telehealth

Three Easy Ways to Attend Your Televisit

Use the Link in Your Email or Text to Join

  1. Get a text or email reminder with a link for your video chat.
  2. When it’s time, click the link to talk to your doctor on video.
  3. Make sure your microphone and camera work by pressing the buttons that say “allow microphone and camera.”
  4. Your doctor will join the video, so keep your video on.
  5. Find a private spot to chat and keep your personal info safe.

Connect through the Healow App

  1. Open the “Appointments” tab by clicking on the “Appointment” wheel.
  2. Begin the scheduled appointment by clicking the camera icon next to the appointment details and then select “Start Televisit”
  3. Your doctor will join you on the video call and expect your video to be on.
  4. Make sure you’re in a private place to keep any private information you share during the visit safe.

Join via the Patient Portal

 

  1. Sign in to your Patient Portal.
  2. Make sure you have a camera, speaker, and good Internet connection.
  3. In the Appointments Section, click “Join Televisit”.
  4. Complete any needed questionnaires.
  5. Allow access to your microphone and camera, then click “Proceed”.
  6. Wait for your provider to join the visit.

Telehealth Made Easy: Video Guide

All Community Healthcare Network health centers and offices will be open on Tuesday, February 24, 2026. Our mobile health clinics will not be operational due to weather conditions.

Update: Parent Portal Access

Dear Parent or Guardian,

We would like to inform you that as of September 1, 2026, access to your child’s Healow account through Community Healthcare Network (CHN) will be limited to viewing immunizations and referrals for all patients ages 12 and older. This change is required to comply with the Health Insurance Portability and Accountability Act (HIPAA) and New York State laws that protect minors’ rights to confidentiality.

You may still request your child’s medical records by calling or visiting your health center.

If you have any questions or would like more information, please speak with our front desk staff during your next visit or go to: chnnyc.info/nylaw

Thank you,
Community Healthcare Network (CHN)